WELCOME TO A WORLD OF OPPORTUNITIES AT IRELAND’s #2 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
The Conrad Dublin is a 5* hotel and part of the Hilton Luxury Division. We aim to offer smart luxury travelers inspiring connections & intuitive service in a stylish environment. We are one of the best 5* luxury hotels in the country.
“Conrad is Empowering and Bold”
Benefits
Working for Hilton means joining an international company with more than 6200 hotels worldwide, offering numerous benefits & career development opportunities such as:
* Travel - Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels globally. Plus up to 70 nights of discounts for your Family and Friends.
* Team Member Gym – a dedicated gym with free access 7 days a week.
* Benefit – Discounted rates for Conrad Team members across various retailers.
* Development – Hilton provides various learning & development plans for all roles and career paths, including free access to LinkedIn Learning and Harvard ManageMentor.
* Holidays – 30 days holiday (including Bank Holidays) plus long service entitlement of an extra day per year, up to 5 additional days.
* Maternity & Paternity – Paid leave for eligible employees.
* On shift – Complimentary meals during shifts & uniforms provided.
* Bonus – Generous bonus scheme based on achievable targets.
The Job Role
* Serve as a key point of contact for Guests and respond efficiently to Guest enquiries.
* Provide information, advice, and booking services for various Guest needs, including city tours, theatre tickets, restaurants, doctors, flights, among others.
* Process and deliver messages for Guests.
* Safely deliver and store Guest luggage.
* Stay informed about hotel services, VIP requests, and special events.
* Maintain orderliness and safety around the lobby and front door areas.
* Support Management in case of emergencies.
* Project a professional manner emphasizing hospitality and Guest service.
* Maintain a clean, healthy, and safe working environment.
* Follow policies and procedures when working with front of house equipment and property management systems.
The ideal candidate should have:
* A positive attitude and good communication skills.
* A commitment to delivering high-quality customer service.
* Excellent grooming standards.
* Flexibility to adapt to different work situations.
* The ability to work independently and as part of a team.
* Knowledge of the local area.
It would be advantageous if you also demonstrate:
* Previous experience working as a Concierge in a hotel environment.
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