Customer Service Manager Our client is a leading food ingredients company based in Dublin since ****.
It is active in delivering ingredient-based solutions for customers in the Processed Meat, Bakery, Snack Food, Flexitarian and Vegetarian product areas.
As a BRC AA certified company our objective is to provide our customers with a first-class service and technical solutions that deliver the end products they seek.
With customers in Ireland, the UK, Eastern Europe and the Middle East there will be opportunities to work with all types of protein to the varying demands and requirements these markets have.
Consequently, experience will be gained in hugely diverse areas.
The successful candidate will have access to the worlds leading food ingredients manufacturers of primary products based in Europe, North America, India and China.
AllinAll sources its ingredients from high quality producers who can not only supply at competitive prices but also give technical support on the products they supply.
________________________________________ Position Details Job Title: Customer Service Manager Location: Dublin, Ireland Reporting to: Head of Sales Direct Reports: 0 Contract Type: Permanent, Full-Time ________________________________________ About the Role Customer service employees interact with customers on behalf of an organization to solve customers issues quickly and effectively.
A good customer service representative is a great listener and communicator that is empathetic but with a problem-solving mindset.
Customer service involves assisting customers with their inquiries, providing information about products, processing transactions, handling complaints, and ensuring customer satisfaction.
Additionally, customer service may be required to upsell or cross-sell products.
Key Responsibilities 1.Customer Service & Order Management Ensure our customers receive outstanding service from the moment an order is placed to the final delivery.
Manage day-to-day customer enquiries via phone, email, and online platforms.
(look after 3 individual email addresses) in which I maintain all 3.
Process and track customer orders, ensuring accurate entry into the system and monitoring until post dispatch and updating Epicor with closing out thereafter.
Coordinate with supply chain, logistics, and production to confirm product availability, lead times, and delivery schedules.
Resolve customer issues promptly and professionally, ensuring quality and timely resolution and all is communicated to customers.
Maintain high levels of customer satisfaction.
2.Sales Support & Business Development Support the sales team with quotations, pricing updates, and product information on Hubspot Identify opportunities for cross-selling and upselling our solutions & products to existing customers.
Assist with customer presentations, product samples, and follow-up communications.
Maintain accurate CRM records, updating customer interactions and pipeline opportunities.
3.Account Coordination Build and maintain strong relationships with key customers, acting as their first point of contact.
Liaise with technical and quality teams to ensure customer specifications and compliance requirements are met.
Monitor customer order patterns and highlight any risks or opportunities to the sales manager.
4.General Support the preparation of sales forecasts and budget figures in Q4 Contribute to continuous improvement initiatives in customer service and sales processes.
Stay updated on food industry trends, ingredient innovations, and competitor activity.