Assistant Front Desk Manager - Anantara the Marker Dublin Hotel
Join our team as an experienced Front Desk / Reception Assistant Manager at Anantara the Marker Dublin Hotel, a leading luxury property in Dublin. This role offers an opportunity to grow within a prestigious brand and contribute to a high‑performing team.
Hotel Overview: Anantara The Marker Dublin is a sleek, contemporary landmark overlooking Grand Canal Square, situated near the IFSC and Convention Centre. The hotel serves both business and leisure guests in a vibrant district.
Responsibilities
* Ensure the hotel achieves Leading Hotels of the World Quality Assurance targets.
* Carry out departmental audits and ensure LQA is achieved by all team members.
* Communicate the Hotel’s Vision & Mission statement to the team.
* Maintain cleanliness and well‑maintained areas of responsibility.
* Control ambience in departments (lights, music, temperature).
* Report defective materials and equipment to appropriate departments.
* Implement new initiatives within agreed time frames.
* Set and achieve personal objectives annually.
* Attend meetings as required.
* Act on guest feedback promptly, ensuring relevant people are informed.
* Respond to social platform feedback in a timely manner.
* Achieve departmental sales in line with the hotel budget.
* Accept a flexible work schedule necessary for uninterrupted service.
* Comply with cash handling procedures and train team accordingly.
* Monitor purchasing and costs within the department to align with budgets.
* Follow SAP MM procedures.
* Oversee back‑office administration and ongoing team tasks.
* Assist the Front Desk Manager with job chats, recruitment, and operations.
* Take on MOD shift when required.
People / Team Management
* Ensure all team members comply with the employee handbook.
* Conduct appraisals per agreed procedure.
* Deliver daily briefings at relevant times.
* Maintain grooming procedures of the hotel.
* Identify and develop key team members and succession plans.
* Manage the Timepoint System and holidays/liquidity for team members.
* Implement customer recognition/service program.
* Maintain front‑of‑house presence by greeting and building relationships.
* Act on KPIs via BI.
* Handle complaints and disputes.
* Supervise same‑day upselling procedures to maximise revenue.
* Prepare, review, and train SOPs and standards.
Qualifications
* Prior supervisory experience in reception of a five‑star luxury hotel.
* Right to work full‑time in Ireland / EU.
Benefits
* Competitive salary with higher rates for Sunday work.
* Career progression opportunities.
* Referral program – €500 bonus for successful referrals.
* Excellent room employee rates worldwide.
* Unlimited access to eLearning platform.
* Increased holiday entitlement for long‑service employees.
* Meals while on duty in employee restaurant.
* Employee recognition awards.
* Employee assistance program (mental health & well‑being support).
* Complimentary uniform and laundry.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Administrative, Customer Service, and Management – Hospitality
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