Catalyx is a trusted partner in delivering world-class lifecycle services to regulated and high-risk end markets. We specialize in the science of operational processes, with a footprint across North America and Europe.
The Role:
We are continuously developing our on-site teams to support the advancement of customer operations.
Responsibilities:
* Provide hands-on, onsite support for MES, SAP, and PI interface issues directly on the production floor.
* Troubleshoot MES-related incidents and service requests during scheduled maintenance.
* Ensure proper documentation of activities performed.
* Execute support and sustainment tasks in alignment with business requirements and GMP compliance standards.
* Resolve PAS-X-related issues onsite, including visibility of MO/PO, stuck records, peripheral device malfunctions, and system access or performance concerns.
* Guide end users on MES navigation, eBR execution, and optimal system use to promote self-sufficiency.
* Support change controls, CAPA processes, and integration of new product changes for filling, inspection, and packaging operations.
* Assist with platform and server maintenance activities as the primary onsite resource.
* Engage actively with cross-functional project teams to build effective working relationships.
* Participate in gathering and documenting MES system requirements through client interaction, workflow analysis, and documentation review.
* Contribute to fit-gap analysis between customer requirements and MES capabilities to inform system customization and enhancement.
* Design and rollout of MES solutions to replace paper-based or manual processes.
We value diversity and inclusivity in our workplace and strive to create an environment where all individuals feel valued, respected, and supported.
We take care of our people and provide a positive work environment.