OverviewJoining a team of seven Customer Service Representatives, and a Team Lead. The customer service agent is a 'people Person' and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing complaints.QualificationsGained at least one years' relevant experience preferably in a customer service environmentHave good communication skills with an excellent telephone mannerHave demonstrated a good working knowledge of Excel and WordOrganised, diplomatic and a good team playerA proven ability to work to targets and timelinesAvailable to work a 39 hour week Mon-Friday and the odd Sat and Bank holiday (rotated between the team)Own Transport required as no public transport services this part of the city.ResponsibilitiesMaintaining a positive, empathetic, and professional attitude toward customers alwaysResponding promptly to customer inquiriesHandling a high volume of callsCommunicating with customers via phone, email, live chat, or face-to-faceAcknowledging and resolving customer complaintsCommunicating and coordinating with colleagues, as necessaryProviding feedback on the efficiency of the customer service processEnsure customer satisfaction and provide professional customer support