Job Title: Cargo Agent
Aer Lingus is seeking a skilled Cargo Agent to join our team at Dublin Airport.
This exciting opportunity will see you play a key role in the management of cargo for IAG airlines, including Aer Lingus, British Airways, Iberia and Vueling.
Key Responsibilities:
* Maintain quality customer service by following organisational standards.
* Project a professional image to customers, both internal and external.
* Respond to queries in a timely manner.
* Contribute to team effort by accomplishing related tasks.
* Provide customer feedback to Line Management.
* Prepare flight pack documentation and capture data accurately.
* Ensure all office administration tasks are handled in a timely and accurate manner.
* Complete training as required.
* Adhere to Health and Safety practices and procedures.
Requirements:
* Experience in a customer and or clerical environment.
* Comfortable working with IT Applications, including Microsoft Office, with strong attention to detail.
* Strong communication skills, both written and verbal.
* A high level of energy, flexibility and enthusiasm combined with the ability to learn new skills quickly.
* Proven ability to deliver excellent customer service.
* Ability to work on own initiative while contributing effectively as part of a team.
* Interpersonal skills with ability to build and maintain positive working relationships.
* Fluent in English, both written and spoken.
* Eligible to live and work in the EU.
* Hold a current valid driving licence or passport.
* Provide 2 verifiable references.
* Able to pass strict airport security vetting procedure.
What We Offer:
* Competitive salary.
* Generous paid annual leave.
* Heavily discounted staff travel privileges.
* Prime location in Dublin Airport.
* Employer pension contribution.
* Life assurance cover.
* Income protection cover.
* Paid sick leave.
* Employee assistance program.
* Cycle-to-Work scheme and Tax Saver Scheme.
* Subsidised dry cleaners and various airport discounts.
* Learning & Development support through a catalogue of courses.
* Opportunity to grow your career in Ireland's only 4-star airline.