Job Summary
We are seeking a dynamic and adaptable Employment Case Worker to join our team. As a caseworker, you will work with clients referred by the Department of Social Protection to provide intensive, targeted and personalised employment support services.
About Us
Turas Nua is an Irish employability services provider that supports people who are over 12 months unemployed or employed part-time on low earnings. We deliver our services through a partnership with FRS Network, a social enterprise cooperative.
Purpose of Role
You will manage a caseload of clients, coordinating internal support specialists and external organisations to provide a planned support service to each client. You will also provide one-to-one advice and support to guide their progress towards employment.
Key Responsibilities
* Develop and manage a robust case management plan for each client
* Use industry-leading assessment technology to identify client goals, ambitions, and barriers to employment
* Provide coaching and mentoring to clients, including job search support when ready
* Identify and recommend training solutions to meet client learning needs
* Maintain strong knowledge of the local labour market
Person Profile
We are looking for someone with strong case management capabilities, including decision-making skills, relationship skills and problem-solving skills. You should be able to build rapport and trust with clients, motivate them to own their journey and achieve change.
Essential Requirements
* Leaving Certificate or equivalent qualification
* Minimum three years' experience in a customer-focused environment
* Strong IT skills and Microsoft Office experience
* Excellent administrative skills and data entry skills