Job Title: Technical Services Specialist
About Abbott
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
Abbott in Ireland
Abbott has been operating in Ireland since 1946 and serves the Irish market with a diverse range of healthcare products including diagnostics, diabetes care, medical devices and nutritional products. In Ireland, Abbott currently employs about 6,000 people across ten sites located in Dublin, Donegal, Clonmel, Cootehill, Galway, Kilkenny, Longford and Sligo.
Technical Services Specialist Role:
This role requires strong analytical skills, attention to detail, and the ability to collaborate across cross-functional teams to ensure product quality, reliability, and compliance with industry standards. The Technical Services Specialist will support the Materials Engineering Manager and wider technical and cross-functional teams, working closely with various stakeholders including Operations, Quality, Controls Systems, Global Engineering, Validation and PMO.
Main Responsibilities:
- Conduct thorough investigations into technical issues and product failures to identify root causes and implement effective corrective and preventive actions.
- Collect, analyse, and interpret technical data, test results, and performance metrics to identify trends and underlying issues.
- Collaborate with engineering, operations, and quality assurance teams to gather insights and validate findings.
- Develop, recommend, and implement corrective and preventive actions (CAPA) to resolve issues and mitigate future risks.
- Prepare clear, concise, and detailed investigation reports, ensuring compliance with regulatory and organizational standards.
- Design and execute tests or simulations to replicate issues, validate hypotheses, and verify the effectiveness of solutions.
- Identify opportunities to enhance processes, tools, or systems to prevent recurrence of issues and improve overall quality.
- Ensure investigations and solutions adhere to industry regulations, standards, and internal policies.
- Provide guidance and training to teams on investigation techniques, best practices, and lessons learned.
- Work with the OpEx team to develop Power BI trackers and dashboards to capture relevant materials KPIs and metrics.
- Apply LEAN methodologies to drive operational excellence
- Participate in cross-functional activities as necessary, to ensure continual improvement, safety and compliance.
- Ensure compliance with industry standards and global regulations.
Required Skills and Qualifications:
- Bachelor's degree in Engineering or equivalent technical discipline.
- 3-5 years of experience in engineering, quality assurance, or a related field, with a focus on investigations, root cause analysis, or failure analysis.
- Strong problem-solving and critical-thinking abilities.
- Excellent communication skills, both written and verbal, for technical and non-technical audiences.
- Ability to work independently and collaboratively in a fast-paced environment.
Benefits Package:
- Family health insurance
- Excellent pension scheme
- Life assurance
- Career Development
- Fantastic new facility
The successful candidate will have a passion for continuous improvement, excellent analytical skills, and the ability to work effectively in a team environment. If you are motivated, enthusiastic, and have a desire to make a real difference, we encourage you to apply.