Job Summary:
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We are seeking an accomplished leader to drive the success of our Store operations. As a key member of our team, you will be responsible for leading and managing all aspects of the store.
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About the Role:
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This senior leadership position involves full responsibility for leading the Store operation and performance. The ideal candidate will have a proven track record of delivering solid business growth in a retail environment through excellence in operational procedures and strong team motivational and retention capabilities.
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Key Responsibilities:
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* Collaborating with stakeholders to optimise the commercial position of the site
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* Developing an organisational culture reflecting our core values
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* Fostering a positive working environment for continuous improvement
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* Leading the team towards cost-effective service delivery that meets and exceeds customer expectations
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* Identifying, implementing, and promoting innovations/projects to enhance service delivery, business efficiencies, and customer experience
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* Monitoring and evaluating risks, and proactively mitigating them
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* Developing investment & capex plans, operational budgets, and forecasts
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* Supporting and guiding the team to achieve unit specific and cumulative site specific targets
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* Ownership of Quarterly Business Reviews
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Requirements:
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The ideal candidate will have a proven successful track record as a Director with full responsibility for profit and loss, strong commercial and operational awareness, and ability to diagnose challenges, create and implement comprehensive protocols/procedures, deliver exceptional customer service, mitigate business risks, and achieve sales growth positively impacting bottom line profitability.
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What We Offer:
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English is essential, and excellent communication skills including verbal and written word are required.
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