About this role
Enterprise Onboarding is seeking a highly skilled facilitator and organized coordinator to deliver exceptional onboarding experiences and support our broader learning initiatives as a Specialist, Enterprise Onboarding & Learning Delivery.
Impact
Focused on Program Delivery (75%) and Operations Support (25%).
Responsibilities
Drive the following across the role:
Program Delivery & Facilitation (Virtual & In-Person) – 75%
Facilitate high-impact enterprise onboarding programs virtually and in-person.
Lead engaging learning experiences across multiple modalities.
Serve as the primary host and point of contact for new hires during their onboarding journey, guiding them through curriculum paths, answering questions, and bringing Salesforce culture to life.
Coordinate closely with global delivery teams to maintain a consistent, high-quality experience globally.
Onboarding & L&D Operations Support – 25%
Support day-to-day operations and logistics for onboarding and broader Enterprise Learning initiatives.
Manage session scheduling, participant invitations, track completions, and maintain accurate attendance rosters using internal tracking systems.
Gather evaluation data and survey feedback from learning programs to help the team analyze program effectiveness and track key performance metrics.
Assist with baseline operational tasks, including tracking program expenses, coordinating purchase orders via Coupa, and supporting vendor coordination.
Qualifications
3–5 years of professional experience in learning delivery, facilitation, human resources, or program coordination within a fast-paced environment.
Proven facilitation skills: confident and capable of presenting to large audiences, both on-camera (virtually) and on-stage (in-person).
Explicit organization: strong project coordination skills with the ability to manage multiple logistical timelines without losing attention to detail.
Tech-savvy: experience hosting large-scale meetings on virtual platforms (e.g., Zoom, Slack) and comfort navigating internal collaboration and scheduling tools.
Data comfort: ability to compile baseline data, manage spreadsheets, and extract insights from participant feedback surveys.
Proficiency with Google Suite (Sheets, Docs, Slides), Slack, and familiarity with enterprise operational platforms (e.g., Coupa, Concur) is a plus.
Excellent written and verbal communication skills with a natural ability to connect with diverse groups of people.
Adaptability: a flexible mindset with the ability to pivot quickly between live delivery energy and focused administrative tasks.
Preferred Skills & Experience
Experience supporting or delivering learning programs for large, global organizations.
Familiarity with AI efficiency tools to streamline administrative or communication workflows.
Accommodations
If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.
EEO Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
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