Department:
Commercial
Employment Type:
Full Time
Location:
Dublin 18
Description
About the Role:
We are seeking a highly motivated and detail orientated Commercial Operations Support Advisor, who is passionate about delivering seamless customer experiences. Reporting to the Commercial Operations Manager, the successful candidate will play a crucial role supporting our customers and internal team while being at the forefront of helping establish new processes in a new and growing team.
Key Responsibilities
* Fielding customer calls and queries via phone and email.
* Log and update customer cases within the Commercial CRM.
* Support customer onboarding.
* Exceptions handling.
* Processing internal queries relating to customer and broker data change requests in the CRM
* Supporting internal teams with process queries, submitting meter works requests, special read requests and customer provided meter reads while engaging with both ESB and GNI.
Skills, Knowledge and Expertise
The Ideal Candidate Will Have
* Previous customer facing support or service experience is essential.
* Excellent administration skills and background using CRM systems.
* Proficiency in Microsoft Office Suite.
* Exceptional attention to detail.
* Excellent communication and problem-solving skills.
* Ability to build relationships with both internal and external stakeholders.
Desirable Skills/Experience
* Previous experience in the Energy Industry.
* Knowledge of market messaging.
* Experience with working in a B2B environment.
Benefits
* Competitive salary & bonus structure
* Pension Contribution Scheme
* Discounted Health Insurance Group Scheme with Laya Healthcare.
* FREE Online GP Care available by
* TELUS Health Employee Assistance Programme (EAP)
* Great career progression opportunities in a growing company with strong market growth
* Fast-paced and friendly team environment
* Continual training and development
* Annual leave, increasing with service.
* Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
* Established CSR, Wellness, and Social Committees, and great social events.
* Refer a Friend Scheme