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Customer experience director

Dublin
beBee Careers
Director
Posted: 12 June
Offer description

**Service Leadership Role**

This is an exciting opportunity to lead a team and drive exceptional customer experiences in a fast-paced service environment.


Job Description

We are looking for a skilled Service Manager who can deliver top-notch service, develop team members, manage day-to-day operations, and ensure our service meets customer needs.

* Develop and implement strategies to enhance customer satisfaction, people leadership, operations, and financial performance.
* Cultivate a positive team culture, providing coaching, mentorship, and resources to help team members grow and succeed.
* Foster a customer-centric approach, driving attention to detail and exceeding customer expectations through excellent service.
* Lead by example, demonstrating operational excellence, and driving continuous improvement across all aspects of the service center.
* Collaborate with support teams to drive performance and achieve business objectives.


Required Skills and Qualifications

To succeed in this role, you must be:

* A strong people leader with proven experience managing teams in a service-focused technical environment.
* Operationally and strategically minded, with a hands-on approach.
* Able to communicate effectively and respectfully, with excellent interpersonal skills.
* Fluent in English and able to hold a valid driver's license.


Benefits

This role offers a range of benefits, including opportunities for growth and development, competitive compensation, and a supportive work environment.


Others

If you're a motivated and results-driven individual with a passion for service leadership, we encourage you to apply for this exciting opportunity.

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