As a Duty Manager, you will play a pivotal role in ensuring the smooth operation of our store. Your leadership skills and ability to motivate a team will be essential in achieving store goals and Key Performance Indicators (KPIs).
Responsibilities include overseeing daily operations, maintaining high standards of customer service, and ensuring compliance with company policies and health & safety regulations. You will also be responsible for managing inventory levels, handling cash management duties, and supporting promotional activities.
We are seeking an experienced professional with strong leadership and communication skills who is able to manage multiple tasks and prioritize effectively under pressure. If you have previous experience in a supervisory or management role within a retail environment, we would love to hear from you.
Key Responsibilities:
1. Oversee the daily operations of the store, ensuring a seamless shopping experience for customers.
2. Lead and inspire the team, providing support and guidance to achieve store goals and KPIs.
3. Maintain high standards of customer service, resolving any queries or issues promptly.
4. Manage inventory levels and stock replenishment to ensure product availability.
5. Ensure compliance with all company policies, health & safety regulations, and operational standards.
6. Act as the primary point of contact in the absence of senior management.
7. Handle cash management duties, including banking and end-of-day reconciliations.
8. Support promotional activities and merchandising to maximize sales opportunities.
Requirements:
* Previous experience in a supervisory or management role within a retail environment.
* Strong leadership and communication skills with the ability to motivate a team.
* Excellent customer service skills and a passion for delivering an exceptional shopping experience.
* Proven ability to manage multiple tasks and prioritize effectively under pressure.
* Knowledge of stock control processes and retail merchandising standards.
* Familiarity with cash handling and financial procedures.
Benefits:
* A competitive salary with opportunities for progression within the company.
* Comprehensive training and development programs.
* A supportive and inclusive work environment.
* Employee discounts and other benefits.
About Us:
We value excellence and teamwork in everything we do. If you're a driven and enthusiastic professional looking for a new challenge, we would be delighted to welcome you to our team.