We're scaling fast across the globe, and we're looking for a Strategic Customer Success Manager who's passionate about driving real value for enterprise customers. You'll help some of the world's biggest brands use Supermetrics to unlock insights, tell better data stories, activate their data and achieve measurable growth.
The Role..
As a Strategic Customer Success Manager, you'll own a portfolio of high-value customers and act as a trusted advisor to their C-suite and marketing leaders. You'll help them connect business strategy to data outcomes, turning complex marketing data into clear, impactful stories that drive action.You'll shape success plans, guide adoption, and ensure our customers see Supermetrics as a mission-critical part of their growth stack. Your success will be measured by retention, expansion, and customer-reported value.
What You'll Do..
Build Strategic Relationships (30%)
* Develop and maintain strong, multi-threaded relationships across executive and senior stakeholders
* Lead quarterly business reviews that position Supermetrics as a strategic growth partner
* Deliver data-driven ROI stories that demonstrate measurable impact
* Inspire advocacy through customer references, events, and community engagement
Drive Joint Success & Growth (25%)
* Co-create outcome-based success plans tied to customer KPIs and objectives
* Translate plans into actionable internal account strategies
* Partner cross-functionally with Enablement, Product, and Marketing to deliver on outcomes
Continuously adapt to new use cases or evolving business needs
Retention & Expansion (25%)
* Own renewal forecasting and expansion opportunities across your portfolio
* Partner with Account Executives to lead commercial conversations
* Identify churn risk early and lead proactive mitigation strategies
* Maintain health scores and track key value metrics
Be the Voice of the Customer (20%)
* Gather and share customer insights to help shape our roadmap
* Partner with Marketing to turn success stories into advocacy content
* Bring thought leadership on marketing data and analytics strategy
* Share best practices internally and externally to elevate our customer community
What You'll Bring...
* A storyteller who can turn data into narratives that inspire action
* Strong commercial acumen with consultative discovery skills
* Analytical mindset - comfortable interpreting data and building business cases
* Excellent organization and prioritization skills in a fast-paced, scale-up environment
* Fluent in English and Dutch
Your Background...
* 3-5+ years in Customer Success, Account Management, or Consulting with enterprise SaaS, martech, or data products
* Proven track record in executive stakeholder management and driving net retention growth
* Strong understanding of marketing data ecosystems, privacy regulations, and omnichannel journeys
* Familiarity with ROI modeling and value engineering frameworks
Who You Are...
* Curious, data-driven, and eager to learn
* A proactive self-starter with a growth mindset
* Collaborative team player who lifts others up
* Confident and personable - able to influence without authority
Hear why our team likes it here at
#LI-Hybrid #LI-FullTime #LI-MiddleToSeniorLevel
Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.