About the Role
A Data Center Technician is a unique opportunity to work in some of the most cutting-edge data centers in the world. Our team's primary responsibility is the maintenance and upkeep of the data center infrastructure. As a key member, you will be the primary point of contact for both internal customers (e.g., Network Engineers, Systems Engineers) and external customers (Hardware Vendors, Contractors). The position is full-time and shift-based, operating on a 24/7 rotation.
Key Responsibilities
• Work and meet SLAs against assigned trouble tickets via a directed workflow
• First-line touch point for hardware troubleshooting and technical issues
• Perform regular server hardware repairs (drives, motherboards etc)
• Carry out routine network, server hardware, and OS-related repairs
• Work with cross-functional teams to complete routine work
• Engage with Smart Hands in EU Regional POPs
• Adhere to security and safety best practices in the data center
• Participate in Data Center power & cooling events
• Identify and help create documentation for use globally
• Perform server upgrades, rebuilds, scheduled works as required
• Interact with third-party vendors & contractors
About Our Team
We value diverse experiences. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, we encourage candidates to apply.
Our inclusive culture empowers us to deliver the best results for our customers. We foster a culture that welcomes bold ideas and empowers you to own them to completion.
Benefits
At our organization, we prioritize work-life harmony. Achieving success at work should never come at the expense of sacrifices at home. We strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
We are committed to creating an environment where everyone feels valued and respected. We believe passionately that employing a diverse workforce is central to our success.
Requirements
• High school or equivalent diploma
• Experience with computer hardware troubleshooting and repair
• Experience in networking