Front of House Manager
Location:
Dublin City Centre
Salary:
€36,000 – €40,000 per annum DOE
Job Type:
Full-Time, 37.5 hours per week (5 shifts)
Recruiting on behalf of a busy city centre hospitality property for a Front of House Manager. This is a hands-on leadership role, responsible for running the Front Office and ensuring every guest has a great experience. No two days are the same, and you'll have the opportunity to make a real impact on the guest experience.
Key Responsibilities
* Manage all Front Office operations, including check-in/check-out, reservations, and guest queries.
* Lead, motivate, and support the Front of House team.
* Work with management to optimise room allocation, revenue, and KPIs.
* Manage the department budget and support additional revenue opportunities (e.g., tours, merchandise, café items).
* Maintain high standards of service, organisation, and presentation.
* Ensure compliance with health, safety, and security standards.
* Run team briefings, meetings, and performance reviews.
Who We're Looking For
* Minimum 2 years' experience in a Front Office leadership role.
* Experience with revenue management and operational systems (hotel PMS, previous MEWS experience is a big plus).
* Strong guest service and complaint-handling skills.
* A reliable, organised leader who enjoys working with people and supporting a team.
* Must have full right to work in Ireland.
What's on Offer
* Competitive salary with pension contribution.
* Opportunities for growth and career development.
* Staff discounts and complimentary room nights.
* A supportive team environment with regular social events.
Additional Info
This is a 24/7 operation, so shifts will include mornings, evenings, weekends, and occasionally overnight.