Join to apply for the Facilities Assistant/Front of House role at Macro.
Macro is a recognised global specialist in facilities management, providing cutting‑edge services to some of the most prominent brands, offering workplace design, helpdesk services, interim property management, and solutions for making buildings healthier, smarter, and sustainable with advanced technology.
We are driven by a commitment to excellence. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture. Strategic priorities include Everyday Excellence, Outstanding Experience, and Everlasting Impact.
About the role
In this role, you will provide a highly professional and efficient Client Reception and Facilities service between 8:30 AM and 5:00 PM.
* Receive and welcome all visitors, ensuring a professional and friendly first impression.
* Maintain a tidy and organised reception area.
* Register all visitors and contractors, provide access passes, and announce guests to their host.
* Follow client global security policies and verify the purpose of unannounced visitors.
* Coordinate new‑starter access, inductions, and office tours.
* Manage meeting‑room bookings and catering requests; coordinate high‑profile Board meetings and support external events when needed.
* Place orders for office supplies, consumables, and catering products, ensuring adequate provision.
* Sort and distribute incoming/outgoing mail and coordinate courier and taxi requests.
* Conduct regular floor walks to identify maintenance needs.
* Maintain reprographic equipment and troubleshoot issues as needed.
* Oversee cleaning services and ensure high standards of office cleanliness.
* Manage planned and reactive maintenance to ensure statutory compliance.
* Liaise with building management as required.
* Create, receive, and amend purchase orders via Proactis, maintaining accurate spend records and following up invoices.
* Conduct regular workplace and safety inspections per Macro QHSE standards.
* Ensure compliance with Health & Safety and security policies; report incidents via Eco Online and client systems.
* Maintain up‑to‑date site operations files and documentation in SharePoint.
* Contribute to reporting for Macro and client corporate properties.
* Assist with finance reporting.
* Complete assigned Macro and client training within deadlines.
* Support environmental initiatives and lead by example.
* Support ISO 14001 client accreditation and ensure supporting documentation is ready for external audit.
* Oversee out‑of‑hours contractor work and out‑of‑hours emergency support as necessary.
About you
* Previous experience as a receptionist with administration duties in a corporate environment.
* Excellent communication skills and a professional telephone manner.
* Fluency in English, both written and spoken.
* Strong commitment to delivering exemplary ‘best‑in‑class’ customer service.
* Strong time‑management skills and ability to manage conflicting priorities.
* Professional appearance at all times and ability to bring positive energy to the workplace.
* Attention to detail and ownership of processes for areas of responsibility.
* Interest in environmental initiatives and willingness to participate as a member of the local office Green Team.
* Confidence to problem‑solve and make appropriate decisions.
* Proficiency in standard word‑processing and spreadsheet software.
* Secondary‑school leaving qualifications.
* Flexible approach to working outside standard hours if required.
* Ambition to work within a Facilities Management operation.
* Previous experience working in an outsourced contract environment.
* Certificate in Occupational First Aid.
* Awareness of Health and Safety practices.
* Previous experience of office fit‑outs or relocation projects.
Diversity statement
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.
We aim to identify and acknowledge individual needs that may impact work‑life experience. We are proactive, learning from one another, and creating a supportive space that encourages growth and productivity.
Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.
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