Job Title: Hotel Manager
A highly skilled and experienced professional is required to work with an accredited employer as a Hotel Manager, partnering with the General Manager to ensure each area within the hotel achieves agreed KPIs through adopting a strong business-led approach with the delivery of consistently high customer service and people-friendly methods.
Key Responsibilities:
* Ensure the hotel operates effectively on a day-to-day basis, in line with company and brand standards, and that the appearance of the hotel creates a professional impression to guests and employees.
* To contribute to the success of the hotel by ensuring that the highest standard of product and service are maintained and delivered at all times whilst maximizing profitability in line with budget.
* To maximize guest satisfaction and to ensure that all our customers receive a level of care and attention that exceeds their expectations.
* The role encompasses the responsibility to manage the performance of Departmental HODs through business planning and objective setting.
* Having the hands-on approach to ensure that hotel brand standards are continuously delivered.
* To effectively manage H&S, fire safety and sustainability objectives with fellow senior managers.
* Assist with an effective night team management.
Financial Management:
* Effectively manage budgets, control costs, and assist with the implementation of revenue-generating strategies to achieve financial objectives.
* Overall management of the hotel daily operations to always ensure a high level of service.
Employee Performance:
* Proactively monitor employee performance throughout the hotel, advising and coaching line managers as necessary to ensure appropriate actions are taken to redress any poor performance, and to recognize superior performance.
* Ensure the communication of work standards and goals, and regularly evaluate departmental progress, revising standards and goals as needed.
Guest Services:
* Handles all guest requests and issues in a prompt and courteous manner while communicating and coordinating with other dependent departments associated.
Operations Management:
* Oversees the control of agreed rosters within the agreed annual budget.
* Monitor and control the costs of operations including sustainability management with focus on reduction of waste, water, and energy costs.
* Support department HOD on compliance management of H&S regulations including Seachange.
* Preparation of weekly Fire Warden roster.
* Co-ordination of regular training with the team both internally and externally.
* Regular meetings with the General Manager.
Regulations and Policies:
* Develop, implement, and evaluate all applicable company regulations, standards, and guidelines.
* Develops SOP's and maintains a thorough and complete knowledge of all departmental and company procedures and assists in the administration of the hotel operations.
* Responsible for compliance with all resort policies including cash handling and financial management, business practices and laws employment policies and laws.
Health & Safety:
* Be fully aware of and adhere to Health and Safety and Fire procedures as laid down by the company.
* Understand and lead the hotel Safety Health and Environmental Plan in line with company policy, keeping self-up to date on legislative changes.
* Ensure that all documentation in relation to Health and Safety issues is maintained and up to date (accidents/incidents management)
* Ensure all hotel SOPs, Risk Assessments, and training (generic and specific) are carried out, reviewed, updated, and recorded.
* Ensure that the hotel is fully compliant with brand and company operating procedures.
* Interact with both internal and external auditors, coordinating necessary documentation for audits.
* Consistently improve results in H&S audits, and all other quality measurement tools.
* Carry out Health and Safety training as required.
Miscellaneous:
1. Have a flexible approach to the hours you are required to work, understanding Early and Late Duty Management shifts are a key component of this role as are occasional night management cover shifts or inspections.
2. Attending meetings and training required by the General Manager.
3. Host weekly operations meeting in the absence of the General Manager Review Monthly incident report with General Manager Development of PMI management tool Career enhancement/progression opportunities