Social network you want to login/join with:Location- Dublin Customer Service CentreSecondment 12 MonthsFull TimeShift Pattern – Over 7 days/39 Hours a weekSalary Up to €41000 with an OTE €44000At Currys we’re united by one passion: to help everyone enjoy amazing technology.As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.Join us as a First Line Manager and you'll be making the magic happen in our Customer Service and Delivery Centre. You’ll be coaching and motivating your team to make every step of the first-class Delivery Centre, so we keep making amazing happen for our customers. You’ll be finding what works well and striving to make it even better. You’ll believe in getting things right first time for our customers and love delivering the best customer service, getting a buzz out of resolving logistical and practical challenges. It’s a great feeling, one you’ll get to experience often.Role overview:As part of this role, you’ll be responsible for:Overseeing the running of the site, staffing and other resourcesMotivating a team of delivery drivers, warehouse teams and support colleagues to deliver on targetsProviding regular and consistent performance feedbackWorking closely with other internal/external departments to ensure smooth-running operationCommunicating with and deputising for Operations Manager, working cross functionally and supporting different work area teams as requiredCreating a safe working environment, adhering to health and safety policiesPeople skills are one thing, but you’ll go a step further here by providing mentoring that puts performance improvement first. You won’t stop in your pursuit of the best, for your team, the business and yourself. Our future and your future, you’ll take charge of them both.You will need:Proven recent experience of leading teams, applying a range of leadership styles, techniques, and coaching methodsA track record of developing teams to achieve customer-focused resultsStrong organisational skills to implement team and operational plans, prioritise workloads, and translate goals into actionable outcomesExcellent communication skills to liaise with different departments and clearly convey expectations and quality standardsIdeally, experience working in a logistics or transport environmentWe know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you’ll find a host of benefits designed to work for you. They include:● Performance related bonus● Product discounts on the latest tech● A range of wellbeing initiativesJoin our team and we’ll be with you every step of the way, helping you develop the career you want with new skills, training opportunities and qualifications and endless variety to keep you learning.Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
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