Are you an experienced Customer Care Advisor with a background in health insurance? Sedgwick is seeking enthusiastic professionals like you to join our teamWe offer a fully remote option for those outside Dublin and a hybrid model for Dublin-based candidates, providing the flexibility to balance work and life. The role operates Monday to Friday, 9:00 AM to 5:00 PM, ensuring you have your evenings and weekends free.This permanent position involves high-level customer interaction over the phone, requiring previous experience in the health insurance sector in Ireland. Sedgwick is dedicated to your professional development, offering opportunities to gain fully-paid insurance qualifications, ensuring your growth within the company.If you're ready to take on a new challenge and join a dynamic, supportive team, apply now Or, if you know someone who fits the bill, please share this fantastic opportunity with them.Join Sedgwick today and be part of a company that values your expertise and supports your career progression.Your ResponsibilitiesBuild relationships with insured individuals and clientsCommunicate with customers and other stakeholders to ensure a comprehensive understandingSkilfully negotiate settlements and oversee claimsResolve complaints with empathy and proficiencyPrepare meticulous claim forms and documentsManage a substantial claim portfolioMaintain detailed records of actions and conversationsSafeguard and update policy and claims dataQualifications/skillsExhibit genuine empathy in all interactionsExceptional communication for effective connectionsPrevious administration and phone experienceMeticulous attention to detail in all tasksNavigate complaint resolution with poiseExperiencePrevious health insurance experience requiredBenefits of working for Sedgwick in IrelandBike to Work SchemeTax Saver Travel SchemeDiscounted onsite Gym Membership (Dublin 4)Discounted onsite Montessori (Dublin 4)EAP – Employee Assistance ProgrammeHealth Insurance SchemeLife CoverPHI – Permanent Health InsuranceExams & Professional Membership FeesProfessional and personal development opportunitiesSedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function (CF4 ) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.