Community Operations Analyst - Albanian, Dublin
Client: Cpl
Location: Dublin, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference: 03869086e03b
Job Views: 2
Posted: 27.04.2025
Expiry Date: 11.06.2025
Job Description:
Role and Responsibilities:
* Assist our client’s community and help resolve inquiries empathetically, accurately, and on time
* Become and remain knowledgeable about client’s products and community standards
* Make well-balanced decisions and be an effective advocate for our community
* Display strong interpersonal, verbal, and written communication skills, with empathy
* Investigate and resolve issues reported on the platform, such as account support requests and reports of abusive content
* Respond to user inquiries with high quality, speed, empathy, and accuracy
* Utilize market-specific knowledge and insights to improve community support
* Gather, analyze, and utilize data to enhance user experience
* Enforce Terms of Use by monitoring reports of abuse
* Review reported content within set standards and turnaround times
* Identify workflow inefficiencies and suggest improvements
* Recognize trends and escalate issues appropriately
* Operate with resilience in a fast-paced environment
* Adapt positively to challenges
* Make decisions and solve problems effectively
* Manage time and prioritize tasks efficiently
* Work collaboratively as part of a team
* Consistently meet KPIs on time
Candidate Experience:
* Proficient in Albanian and English
* Cultural understanding of the market
* Experience in an office environment preferred
* Reliable, consistent, and hardworking
* Passionate about ensuring a positive, safe user experience
* Flexible and quick to learn in a dynamic environment
* Eligible to work in Ireland full-time
Additional Benefits:
* Extensive training and development
* Access to wellness programs
* Bike to Work Scheme
Further Details:
* Working hours: 37.5 hours/week, Monday to Sunday (including Bank Holidays)
* Shift options: Day (9am - 5.30pm) or Evening (6pm - 2am)
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