Job Title: Premier HR Consultant
The Premier HR Consultant will provide authoritative and commercially astute HR and Employment Law advice over the phone to clients on all matters of HR from general to complex queries.
This pioneering HR advisory role is open to seasoned HR professionals looking to gain invaluable experience advising on a vast range of HR processes and procedures and Employment Law for diverse clientele across various sectors.
The shift pattern for the role is 37 ½ hours per week working 5 days out of 7 as rostered on shifts varying between 7.00am and 9.00pm. The core shift is 9.00-5.30 but every couple of weeks you may be on 7.00am-3.30pm, 8.00am-4.30pm or 12.30pm-9.00pm and will have to work a couple of weekends a year 9.00-5.00pm in addition to at least one public holiday per year.
The HR Advisor will also be responsible for:
* To deliver exceptional client support through quality advice in a productive manner to provide an efficient solution based advice, either through email or call depending on client preference.
* Receiving a variety of calls from clients with HR issues or queries, which can include absence management, grievances, disciplinaries etc.
* Providing clients with relevant supporting information/documentation to assist them in implementing the advice/solutions provided.
* Utilizing your expert HR and employment law knowledge to develop a clear answer for the client.
* To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case.
* Ensure that all requests for advice are dealt with within the relevant service level agreement (SLA)