Job Opportunity
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We are seeking a highly skilled Technical Support Specialist to join our technical support team. This is an excellent opportunity for individuals who enjoy troubleshooting and resolving complex technical issues.
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The successful candidate will provide exceptional technical support, handle installations, and conduct end-user training. They will also collaborate on project teams for larger installations, manage customer queries via phone/email, and maintain CRM records.
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Requirements:
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* Bachelor's degree in IT, Computer Science, or related field
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* Background in operations or IT administration
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* Proficiency in Microsoft Office
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* Strong organizational and problem-solving skills
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* Ability to work independently and prioritize tasks effectively
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Key Responsibilities:
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1. Provide technical support to customers via phone, email, and other channels
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2. Install and configure software and hardware
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3. Conduct end-user training and documentation
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4. Maintain accurate records of customer interactions and CRM data
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5. Collaborate with project teams to deliver large-scale installations
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Benefits:
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* 24 days annual leave increasing with service length
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* Pension scheme, Employee Assistance Programme, and Life Cover
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* Active Sports and Social Club, Profit Share
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* Opportunities for learning and personal development
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About the Role
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This is a great opportunity for individuals who are passionate about technology and providing exceptional customer service. If you have strong IT skills, a customer-centric approach, and a proactive attitude, we encourage you to apply.
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