Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work.
Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT and other security-focused teams.
At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.
Tines is looking for an experienced IT Operations Technician to join us on a full-time basis. The employee is required to be present in our Dublin office 3 times per week, reporting into our IT Manager based in Boston, MA.
What you’ll be doing:
* Providing expert level IT operations support to all internal key business partners
* Administering a wide variety of Cloud platforms, including Google Workspace, Slack Enterprise Grid, Jira, and AWS
* Manage all IT logistics services for the EMEA region, including purchasing of equipment, inventorying and shipping, and IT asset lifecycle management
* Evaluating all IT operations services and identifying opportunities to automate workflows using the Tines platform
* Developing and executing projects aimed at enhancing IT service delivery at Tines
* IT endpoint management using our MDM platform (JumpCloud)
* Dealing with local technology vendors and customer success managers as required
* Act as a point of escalation when engaging with external support teams across our suite of enterprise applications
* Engage and collaborate with key internal stakeholders assisting with integration and automation initiatives on platforms that they manage (Salesforce, Bamboo HR, Zendesk)
* Comfortable supporting AV room technology, including Zoom rooms and various conference room end points
* Comfortable doing first level troubleshooting on IT office infrastructure such as structured cabling networks, routing & switching, and WiFi access points and controllers
What you bring with you:
* 5-8 years experience in an IT Operations role working on enterprise grade cloud platforms
* Experience working in IT Operations support, with a keen interest in identifying root causes and implementing scalable solutions
* Expert level knowledge of MacOS
* Familiarity with other core enterprise applications such as HR platforms, and CRM tools
* Comfortable when using MacOS terminal command-line, and performing log analysis across different platforms
* Experience working autonomously, knowing when to escalate, and prioritizing competing work intake pipelines
* Excellent analytical & time management skills combined with the ability to work collaboratively with peers and business partners
* Excellent written and verbal English skills
* Familiarity with key IT processes such as Incident management, Change management, and Release management
* An automation mindset to help us scale all of these duties.
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