About the Role
We are seeking a dedicated and personable Wedding & Events Coordinator to join our award-winning team at The Johnstown Estate. This role is central to supporting couples throughout their wedding journey - from initial enquiry to the big day and beyond - while ensuring every event is delivered to the highest standard.
Key Responsibilities
* Guide and support couples from the booking stage through their wedding day and post-event follow-up.
* Assist the Wedding Manager with the planning, organization, and execution of wedding events, showcases, and open days.
* Manage all wedding enquiries and bookings promptly and professionally.
* Conduct site inspections and ensure timely follow-up with prospective couples.
* Prepare accurate and comprehensive wedding function sheets.
* Liaise with couples to capture all requirements and event details clearly and accurately.
* Oversee weddings on the day, ensuring a seamless and memorable experience.
* Act as the primary point of contact for couples and their guests before and during the event.
* Deliver exceptional customer service and provide consistent support throughout the planning process.
* Maintain accurate records, contracts, and payment follow-ups.
* Update booking systems and ensure all event details are correctly logged.
* Assist with wedding statistics, reporting, and administrative tasks as required.
Skills & Qualifications
* 1-2 years' experience in events, hospitality, weddings, or a similar customer-facing environment.
* Strong organisational and multitasking abilities.
* Excellent verbal and written communication skills.
* Detail-focused with strong problem-solving abilities.
* Professional, friendly, and customer-centred approach.
* Flexibility to work evenings, weekends, and public holidays as required.
Why Join Us?
* Be part of a dynamic, creative, and supportive team environment.
* Play a key role in bringing couples' dream weddings to life.
* Opportunities for professional growth and development within the company.
* Minimum of one weekend off per month.