Job Title: Apprentice Parts Advisor
We are currently recruiting for a bright and ambitious trainee or experienced Parts Advisor to join our business in Airside, Swords.
About Joe Duffy Group
Joe Duffy Group is Ireland's leading motor group representing 21 brands across 23 dealerships with a team of 650 employees and an enviable franchise portfolio of world-leading brands.
Award Winning Employer
In May 2023, Joe Duffy Group was announced as Ireland's 9th Best Employer in the Sunday Independent.
Our Competitive Advantage
Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer.
Job Purpose
To source and supply franchise vehicle parts efficiently for customers and workshop vehicles, meeting agreed sales volume targets and delivering excellent customer service.
Key Responsibilities:
* Receive, record and bin parts and consumables from manufacturers and other suppliers ensuring accuracy of stock deliveries against agreed orders.
* Identify, locate, invoice and issue parts and consumables to customers and other departments using the computer system.
* Supply accurate and detailed parts quotations to internal departments, retail and trade customers.
* Administer parts invoices ensuring invoiced items are accountable.
* Establish customers' needs for required parts, communicating relevant promotions and offers to customers when appropriate.
* Manage and control all parts administration requirements.
* Maintain standards in line with regulatory requirements.
* Manage any necessary liaison with department manager regarding customer dissatisfaction.
* Follow up in line with Dealer procedures.
* Maintain safe working practices and abide by the working rules and standards of the Dealer.
* Maintain product knowledge on the full franchise range.
* Maintain relevant systems ensuring accuracy at all times.
* Work with existing team, to ensure that agreed targets and deadlines are met in line with guidelines, policy and procedures.
Person Specification
* Previous retail experience is a distinct advantage.
* Impeccable standards of personal presentation and grooming.
* Excellent communication skills.
* Ability to work on own initiative and as part of a team as required.
* Attention to detail and ability to follow established procedures.
* Ability and hunger to learn and develop.
* Full, clean driving licence would be desirable.
Benefits
* Performance Bonus.
* Training.
* Life Cover.
* Social Club.
* Employee Assist Program.