Role Title : Airfreight Import Operations Specialist
Business Unit : DHL Global Forwarding
Location : Cedar Drive, Co. Dublin
Scope of Role : Responsible for managing the end-to-end import documentation and delivery process for air freight shipments, ensuring timely coordination with internal teams and compliance with customer‑specific requirements.
Reports to : Airfreight Import Team Lead
Days & Hours of Work : Monday – Friday, 09:00 – 17:30
Accountabilities
Key activities
Key Accountabilities
Processes, handles and distributes all required documents in the receiving area
Ensures customer requirements are met & documents are completed in a timely & efficient manner
Liaise with GSC team re: customer specific requirements. Processes, handles, and distributes all required documents in the shipping area.
Ensure operational compliance to all revenue and international trade legislative requirements, and all requirements under Data Protection Legislation in addition to all DGF IE policies and procedures (H&S, Quality, Environmental, HR, etc), and work in a manner that supports the Company environment programme
Participate in the implementation of operational processes and perform work to the standards of Good Distribution practice (GDP) for Life Science business, as required.
Relationships with others
Communicates in an open and honest manner.
Treats others with respect, develops trust and values diversity.
Demonstrates sensitivity to diversity, i.e. culture, gender, age, religion, race disability.
Develops effective relationships with employees, peers, and managers.
Confidence in dealing with all levels in the business over the telephone and also on a face‑to‑face basis.
Ability to remain calm when dealing with difficult people.
Good listening skills and ability to respond in a clear, respectful manner.
Teamwork
Commitment to fulfilling their role in a team.
Supportive approach to other team members.
Shares information, knowledge, ideas, and experience freely with others.
Commits to team decisions and contributes to building a team spirit.
Works collaboratively with others to achieve team or business objectives.
Establishes acceptable levels of quality and quantity of work; reviews, recognises and supports achievement
Encourages and motivates team members and work colleagues
Customer Orientation
Basis decisions on how his/her actions impact on customers and DHL.
Builds and maintains effective relationships with customers, suppliers, and other departments.
Focuses on the needs of customer and seeks to meet and exceed expectations.
Quickly and practically solves problems, seeking advice where necessary.
Appreciates what customers want and continuously strives to meet customer expectations.
Problem Solving
Identifies issues, problems, and opportunities.
Deep dives to identify root causes of issues
Applies formal problem-solving techniques
Gathers information and analyses cause and effect.
Quickly and practically solves problems.
Establishes effective work processes and measures.
Documents and communicates awareness of the problem, solution and action taken.
Commitment to Excel
Achieves work targets and is willing to take on additional roles/responsibilities.
Continuously reviews current processes.
Seeks and is open to feedback from others.
Always behaves in a manner consistent with DHL's values.
Demonstrates a positive attitude to change.
Flexible approach to work.
Looks for opportunities in a changing situation.
Provides detailed advice to others
Takes initiative to keep skills up to date
Procedural Skills
Ability to organize own workload across a range of responsibilities & meet deadlines.
Ability to select appropriate procedures.
Ability to follow procedures.
Ability to meet procedural deadlines.
Ability to improve an existing procedure.
Ability to create a procedure.
Attention to Detail
Ability to work with lots of data to high level of accuracy.
Ability to apply high attention to detail to written (text) documents.
Ability to follow through on procedures and ensure completion.
Skills / Qualifications:
Expected years of experience (minimum)
Knowledge of AFR Import Operations
Expected Qualifications
Good MS Office Skills
Strong Admin Skills
Results Driven with attention to detail.
DG Qualification Advantageous
Envirotainer training Advantageous
Customs process knowledge beneficial.
We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience
The above statements are intended to describe the general nature and level of work performed by people assigned to this role. They are not intended to be construed as an exhaustive list of all job duties performed. The Company reserves the right to revise or amend duties at any time.
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