Recruitment Consultant specializing in top talent acquisition.
The ServiceNow Architect is responsible for designing, implementing, and maintaining scalable ServiceNow solutions that align with business objectives and IT service management best practices. This role ensures that the ServiceNow platform supports organizational needs through robust architecture, integrations, and governance.
Key Responsibilities
* Design and oversee the architecture and technical strategy of the ServiceNow platform.
* Lead the implementation of new modules, integrations, and custom applications within ServiceNow.
* Collaborate with stakeholders to translate business requirements into technical designs and workflows.
* Ensure the platform adheres to ServiceNow best practices, coding standards, and performance optimization.
* Provide technical guidance to developers and administrators.
* Develop and maintain integration points with third‑party tools and systems.
* Oversee instance health, upgrades, and platform governance.
* Support the continuous improvement of ITSM, ITOM, HRSD, CSM, and other ServiceNow modules.
* Produce documentation, including architectural diagrams, solution designs, and technical specifications.
Required Skills & Experience
* 5+ years of experience with ServiceNow development and architecture.
* Proven experience with ServiceNow ITSM, ITOM, HRSD, or CSM modules.
* Experience with Service Portal, CMDB, Discovery, and Performance Analytics is a plus.
* Familiarity with Agile or ITIL frameworks.
* Excellent problem‑solving, communication, and leadership skills.
* ServiceNow Certified System Administrator (CSA) required.
* Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) preferred.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Project Management, Information Technology, and Strategy/Planning
Location: Dublin, County Dublin, Ireland
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