Job Title: Property Management Leader
Description:
This is a pivotal position at the heart of our organisation, accountable for critical supporting functions within property management.
The role ensures that teams are effectively supported day-to-day and focuses on monitoring and developing the customer journey. Continuous improvement in communication and service delivery, in collaboration with colleagues in technology and transformation, is a key responsibility.
We are seeking an experienced leader to oversee full oversight and development of central services functions including Assistant Property Management Service (supporting larger brands), Central Administration team – managing inbound communications, complaints, and first-touch resolution across supported brands Mobilisation – operational onboarding and off-boarding of properties Maintenance & Major Works Procurement – contractor management & optimising value from the contractor base In-house facilities - facility management of office network & related administration Drive continuous improvement in communication channels & customer service implementing technical or process-led solutions Management of KPIs effective reporting follow-through actions across service delivery Support heads of property in project activity across property management