Requirements:
* Minimum 1 years experience in working at the Hotel Front Desk.
* A commitment to offering exceptional service and standards.
* Proficient in Opera or similar reservation system.
* Fluent English and excellent communication skills.
* Ability to work well in a team environment and on own initiative essential.
* Well groomed and presenting a professional appearance to all of our guests.
Key Duties & Responsibilities:
* Greet the guests on arrival and at all times in warm, welcoming and friendly manner.
* Check in/out guests effectively ensuring all details are correct.
* Carry out tasks effectively using computerised system.
* Ensure that any additional requirements (upselling) for guests are offered
* Ensure that all charges are posted correctly onto room bills.
* Take reservations and respond to guests quickly.
* Answer phone in a warm and welcoming manner and effectively transfer calls to correct extensions.
* Correctly take messages for guests/staff ensuring that date, time, message, to/from and initials are noted.
* Ensure that relevant people receive any messages immediately.
* Dealing with any guest requests/queries in a polite and attentive manner and reporting any problems to the Front Desk Manager.
* Balancing reception cash at end of each shift
* The sensible allocation of rooms to customers having viewed all relevant guest requests.
* Maximising all sales opportunities at the desk.
* Ensure that all monies are kept secure at all times.
Job Types: Full-time, Permanent
Pay: €14.00 per hour
Benefits:
* Company events
* Food allowance
Education:
* Leaving Certificate (required)
Work Location: In person