Shape the Future of Sustainable Energy
At Hasco-NV, we're dedicated to delivering revolutionary energy solutions that make a lasting impact. Our collaborative environment empowers you to pursue your passions, develop your talents, and drive innovation every day.
We're seeking an organized and detail-oriented Customer Officer to join our team. This role encompasses a diverse range of responsibilities, including order processing, customer service, and ensuring accurate shipment of goods.
Key Responsibilities
Order Processing
1. Efficiently process incoming orders and ensure accurate administrative handling.
2. Enter orders into ERP system, assign correct stock, and confirm accurate delivery dates to customers.
3. Prepare advance invoices.
4. Prepare warehouse shipments to fulfill orders and notify customers accordingly.
5. Maintain order status and communicate with customers regarding deliveries.
6. Handle return orders according to established procedures.
7. Proactively communicate with customers regarding pending shipments due to credit shortages, before escalation to credit control.
8. Track and follow up on warranty claims, liaising with customers and suppliers.
Customer Service
1. Serve as the primary point of contact for customer inquiries regarding orders, billing, and general information.
2. Handle customer requests and issues in a professional and friendly manner.
3. Conduct outbound calls to customers for first deliveries or to provide additional information about featured products.
Documentation Management
1. Archive relevant documents according to established procedures.
2. Administer warranties, returns, and RMA processes.
Shipment Management
1. Ensure accurate shipment of goods by coordinating with the warehouse team.
2. Verify shipping details to guarantee timely and correct delivery to customers.
3. Organize shipping with logistic partners.
Collaboration with Other Departments
1. Collaborate effectively with other departments, such as sales to optimize workflow.
2. Assist in resolving administrative challenges as they arise.
3. Contribute ideas for process and flow improvements.
Job Requirements
Qualifications
1. Proven experience in administrative roles, preferably within a similar industry.
2. Strong organizational and time-management skills.
3. Excellent communication abilities, both written and verbal.
4. Proficiency in Microsoft Office and other relevant software.
5. Ability to adapt to changing priorities and work independently.
If you're a proactive individual with a passion for efficiency and a willingness to take on diverse challenges, we invite you to apply for this exciting opportunity. Join us in driving success and making a difference in our organization.