Job Summary:
As a Fleet Support Coordinator, you will report to the Fleet Support Manager and play a crucial role in our service team, responsible for delivering exceptional driver support, coordinating, and managing a high-quality service, maintenance, and repair program. This role is pivotal in ensuring the efficient operation of our fleet.
Responsibilities Include but Are Not Limited To:
* Input customer information into our comprehensive fleet management system.
* Efficiently process high volumes of telephone inquiries.
* Daily authorization of repairs, issuing order numbers, and agreeing on service, maintenance, and repair costs within agreed guidelines to minimize expenses.
* Organize logistics around NCT & CVRT test requirements.
* Ensure vehicle downtime is minimized, and operating costs remain within agreed budgets.
* Communicate with vehicle manufacturers and liaise with their representatives on issues determined by after-sales policy.
* Handle complaints and communications promptly, adhering to the correct policy and within agreed guidelines.
* Daily update of the database and correspondence, as well as processing maintenance invoices in our system.
* Achieve team goals and individual targets as outlined by the line manager.
What We're Looking For
* Enthusiastic, self-motivated, and well-presented individual.
* Proficiency in computer skills, including fleet management software.
* Excellent numeracy and literacy skills required.
* Effective telephone communication skills with both suppliers and customers.
* Strong drive for customer satisfaction, comfortable negotiating and resolving issues with repairing service agents and internal stakeholders.
* Experience as a Service Advisor at a dealership or vehicle manufacturer is a distinct advantage.
Our Values
We succeed through:
* Integrity – Doing the right thing.
* Commitment – Taking ownership.
* Caring – Putting people first.
Join Us
* Competitive salary and commission.
* Supportive, collaborative team culture.
* Opportunity to build strong client relationships and develop your career in a growing business.
Benefits:
* Employee Referral Bonuses
* Wellness Initiatives
* Company Pension Scheme
* Access to an Employee Assistance Programme
* Generous employee discounts
* Discounted Health Care Policies
* Bike to work scheme
* Enhanced Statutory Sick Pay
Job Types: Full-time, Permanent
Licence/Certification:
* B Driving Licence (required)
Work authorisation:
* Ireland (required)
Work Location: In person