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MISSION/VISION STATEMENT
Our mission is to
MISSION/VISION STATEMENT
Our mission is to drive the standard for excellencein the automotive retail industry.
Our people are enabled to provide customers with an innovative, personalised, and
premium experienceat every stageof their journey. Together we build lasting
relationships, commitment, and trust for the road ahead.
We are Frank Keane Volkswagen
#accountability#honesty#passion#communication#teamwork#success
Job Summary
The Workshop Controller is responsible for overseeing the efficient workflow of the workshop, ensuring the timely and effective completion of all repairs and services. You will coordinate technicians, manage workload distribution, and maintain the highest standards of customer service in line with Frank Keane Volkswagen's brand values.
Key Responsibilities
* Workforce Management:
o Allocate work to technicians based on skills and experience, ensuring an even distribution of tasks and timely completion.
o Monitor technician productivity and efficiency, ensuring repair standards are met.
o Provide guidance and support to the workshop team, fostering a collaborative and high-performance environment.
* Workshop Operations:
o Ensure the workshop operates in accordance with Volkswagen's health and safety standards.
o Monitor and manage the workflow, ensuring optimal use of resources and minimal downtime.
o Coordinate repairs, services, and diagnostics, ensuring that work is completed within agreed timeframes.
* Customer Service:
o Liaise with the Service Advisors to ensure customers are kept informed about the progress of their vehicle.
o Assist with resolving technical and service-related customer queries in a professional and timely manner.
o Ensure that quality control processes are followed for all vehicles serviced or repaired.
* Technical Expertise:
o Provide technical support to technicians on complex repair issues.
o Ensure that diagnostic equipment is used effectively and kept in good condition.
o Stay up to date with the latest Volkswagen technical bulletins, service manuals, and industry trends.
* Administration & Reporting:
o Maintain accurate records of repairs, diagnostics, and parts used.
o Ensure all job cards and associated paperwork are completed in a timely and accurate manner.
o Report on workshop performance metrics such as technician efficiency, productivity, and job completion times.
* Inventory & Parts Management:
o Collaborate with the parts department to ensure timely availability of parts.
o Monitor stock levels and place orders as needed for workshop supplies.
Required Skills & Experience
* Previous experience as a Workshop Controller, ideally within a Volkswagen dealership or a similar automotive environment.
* Strong technical knowledge of vehicle repairs, diagnostics, warranty processes and maintenance, preferably with Volkswagen vehicles.
* Excellent leadership and team management skills.
* Strong communication skills, with the ability to liaise effectively with customers, technicians, and service advisors.
* Ability to work under pressure and meet tight deadlines.
* Proficiency in workshop management systems and relevant diagnostic tools.
Qualifications
* Qualified Technician
* Volkswagen certification or knowledge of Volkswagen systems would be an advantage.
Additional Requirements
* A valid driving license.
* Flexibility to work some weekends or additional hours during peak times.
Why Join Us?
* Competitive salary with performance-based bonuses.
* Opportunities for continuous professional development and training with Volkswagen.
* A friendly and supportive working environment with a focus on career progression.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Manufacturing
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