Desktop Support Specialist
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We are seeking a skilled Desktop Support Engineer to join our team. As a Desktop Support Specialist, you will be responsible for providing technical assistance and support to staff, ensuring smooth operations and user satisfaction.
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* Provide technical support to end-users via phone, email, or in person.
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* Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices.
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* Install, configure, and maintain computer systems and peripherals.
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* Assist with user account management in Active Directory and Office 365.
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* Keep up-to-date with technology trends and best practices.
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Requirements:
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* Bachelor's degree in Information Technology, Computer Science, or related field preferred.
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* Minimum of 2 years of experience in a similar IT support role.
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* Strong knowledge of Windows operating systems and Office applications.
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* Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
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This role requires strong technical skills and the ability to work effectively in a team environment. If you have a passion for delivering excellent customer service and staying up-to-date with the latest technologies, we encourage you to apply.
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Responsibilities:
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* Provide timely and effective technical support to end-users.
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* Develop and implement efficient solutions to complex technical problems.
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* Collaborate with internal teams to ensure seamless integration of technical services.
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* Stay current with industry developments and advancements.
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