**Job Description:**
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We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing first-level technical support to customers worldwide, with a strong emphasis on customer service.
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You will work closely with our Global IT Teams and fellow Technical Support Specialists to diagnose and resolve issues or escalate to our Tier 2/3 IT teams to ensure prompt resolution and minimal disruption.
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In addition, you will proactively improve our internal and employee-facing documentation to enable self-service and more efficient resolution of issues.
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Responsibilities:
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Requirements:
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We are looking for individuals who possess the following qualifications:
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Preferred Qualifications:
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While not required, the following qualifications are highly desirable:
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Benefits:
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We offer a comprehensive benefits package that includes:
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* (Bicycle purchase scheme)
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* (Employee-run clubs, including running, football, chess, and many more)
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About Us:
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We value diversity, equality, and inclusion, and strive to create a workplace where everyone feels welcome and valued. If you are passionate about delivering exceptional customer service and have a proven track record of success in a technical support role, we encourage you to apply!