My client is a global brand that requires an Operations Process Specialist for a 12-month FTC.
You must be from a financial services background and be able to drive process change, optimisation, and automation within Operations to strengthen efficiency, compliance, and customer service.
This role will play a key part in delivering operational excellence across lending and financial services products, ensuring processes meet both business and regulatory requirements.
Key Responsibilities: Partner with the Head of Operations to create and deliver a change and process roadmap aligned with business strategy and regulatory standards.
Lead transformation of systems and processes across financial services products (loans, leasing, retail, wholesale).
Deliver operational efficiency and productivity improvements that enhance service delivery and reduce risk.
Oversee user acceptance testing for all system changes impacting Operations, ensuring accuracy, compliance, and customer impact assessment.
Act as subject matter expert for Operations in financial services projects, providing deep process and controls knowledge.
Implement process improvements with measurable benefits in customer experience, cost reduction, and compliance.
Carry out post-implementation reviews to ensure delivery against objectives and regulatory obligations.
Collaborate with key stakeholders (Project, Product, Risk, Compliance, IT) to ensure operational changes are controlled, compliant, and well-integrated.
Maintain accurate, up-to-date operational procedures in line with regulatory and business changes.
Support training and knowledge transfer within Operations to embed process and system enhancements.
Requirements Degree in Business, Finance, or a related discipline.
Qualification in Business Analysis, Change Management, or Project Management is preferred.
Strong background in operational change management within financial services.
Experience working on large-scale transformation, systems change, or regulatory-driven initiatives.
Proven ability to manage change programmes and deliver measurable business outcomes.
To succeed, you need to be: Analytical thinker with a strong grasp of financial services processes and controls.
Self-motivated with excellent organisational skills.
Customer- and change-focused, with an eye on efficiency, risk, and compliance.
Strong influencing skills with the ability to communicate effectively across all levels.
Collaborative and solutions-focused, able to balance regulatory requirements with commercial goals.
Skills: Change management business transformation financial services