Job Title:Insurance Transformation LeadLocation:DublinWorking Model:HybridAbrivia are currently recruiting for an Insurance Transformation Lead to join a leading financial services organisation. This is a senior strategic delivery role focused on driving business transformation, operational performance and customer journey improvement across the retail insurance environment.This role is centred on execution, not theory. The successful candidate will play a critical role in translating strategy into real operational change, embedding new ways of working and delivering measurable improvements across performance, customer experience and efficiency. This position will suit a transformation-focused insurance professional who thrives in complex environments and enjoys leading change across systems, processes and people.Your RoleLead the delivery of strategic transformation initiatives across retail and operational functions.Translate business strategy into practical, executable transformation programmes.Own and drive process improvement and operational excellence initiatives that deliver measurable performance outcomes.Lead customer journey redesign initiatives to improve experience, efficiency and consistency across channels.Develop and deliver long-term transformation roadmaps covering growth, digital enablement and operational optimisation.Drive performance improvement through KPI management, data-led insight and structured delivery frameworks.Lead change initiatives linked to system implementation, process redesign and operating model development.Partner with senior stakeholders across operations, IT, customer, compliance and leadership teams to embed sustainable change.Ensure transformation activity aligns with regulatory, governance and compliance requirements.Build momentum for continuous improvement and create a culture of delivery, accountability and innovation.Your Skills5+ years' experience within insurance or financial services, with strong exposure to transformation, change, operations, strategy delivery or performance improvement.Proven experience leading and delivering complex change initiatives within regulated environments.Strong commercial and strategic mindset with the ability to turn vision into execution.Demonstrated experience in process improvement, operational excellence or business transformation.Experience delivering system change, digital transformation or platform implementation is highly desirable.Strong stakeholder management skills with the ability to influence across functions and seniority levels.Data-driven approach to performance management, KPIs and outcome measurement.Excellent communication, organisational and leadership capabilities.Professional insurance qualifications (CIP, ACII or similar) and/or a relevant third-level qualification are advantageous.Should this position be of interest to you please call Tadhg at Applications are in strict confidence.