At the forefront of our retail operations is a vital role that demands exceptional leadership and customer service skills.
We are seeking a seasoned Retail Manager who will drive performance, inspire teams, and deliver outstanding customer experiences.
Key Responsibilities:
* Mentorship and Performance Management: Foster a culture of growth and development by effectively managing performance and celebrating success.
* Customer Feedback: Act promptly on customer feedback to maintain service excellence and ensure customer satisfaction.
* Colleague Engagement: Create a positive work environment by actively listening to and addressing colleague concerns and suggestions.
* Store Operations: Oversee store operations to ensure a safe and compliant trading environment at all times.
* Team Leadership: Support and coach team leaders and sales advisors to deliver seamless operations and achieve business objectives.
* Event Execution: Drive flawless execution of launches, events, and campaigns to maximize impact and engagement.
* Compliance: Ensure adherence to all processes, policies, and guidelines to maintain a high level of operational excellence.
* Colleague Lifecycle: Oversee the entire colleague lifecycle, from hiring and onboarding to scheduling and development, to ensure a smooth and effective transition into the organization.