Guest Experience Manager
Contract: Permanent Salary: Excellent salary & benefits
Join an iconic five star property where exceptional service defines every moment. The Westbury Hotel is seeking a Guest Experience Manager who will lead our Front of House team in delivering warm, thoughtful, and seamless service from arrival to departure.
In this role, you will oversee the guest journey, anticipate needs, resolve issues with confidence and professionalism, and ensure every guest enjoys a personalised and memorable stay. You will collaborate closely with all departments to maintain the highest service standards and elevate our reputation for excellence.
The ideal candidate has strong leadership skills, a passion for hospitality, proven experience in luxury environments, and the ability to remain composed in a fast paced setting. Exceptional communication, attention to detail, and a genuine commitment to guest satisfaction are essential.
If you are driven, guest focused, and ready to play a key role in shaping unforgettable experiences, we invite you to apply.
The perks of working at The Westbury Hotel:
* 30 days of holiday including public holidays, increasing to 35 with length of service
* Free meals on duty as well as breakfast to get you started and all day tea and coffee for the caffeine lovers
* Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends
* 50% off food when dining with the Doyle Collection
* Great location with easy access to public transport
* In-house training team dedicated to your personal development
* Reward and recognition programmes (earn bonuses, restaurant meals, overnight stays and extra days off)
* Save money with our Cycle to Work scheme and plan for your future with our pension
* Staff summer parties, Christmas parties and regular team get togethers
* Plus more ...
The Westbury, Dublin
The Westbury blends tradition with contemporary flair. A member of The Leading Hotels of the World, we not only surround our guests in sophistication and style, but place them at the very centre of Dublin's social and cultural riches. From the moment guests ascend the hotel's central staircase, they are sure to be charmed. Take the gracious Gallery, with its captivating art collection and legendary afternoon tea; The Sidecar bar, Balfes Bar & Brasserie and signature restaurant WILDE. Completing the picture are luxurious guest rooms and suites– showcasing the best of Irish design. Yet, it is it the warmth of welcome that sets the seal on this haven of luxury.
The Doyle Collection
The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.
We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017.