About the Role:
Reporting directly to the Board of Directors, the Operations Manager will take ownership of operational performance across a diverse portfolio of venues. You will lead a team of General Managers, drive commercial outcomes, champion customer satisfaction, and act as a key strategic link between HQ and the venues.
Key Responsibilities:
1. Lead & Develop: Inspire, mentor, and support a team of nine General Managers across Ireland.
2. Drive Performance: Manage full P&L responsibilities, analyse data, and optimise revenue and cost structures.
3. Ensure Consistency: Standardise operational excellence and customer experience across all venues.
4. Strategic Execution: Translate company goals into location-level action plans and support implementation.
5. Cross-Functional Liaison: Collaborate with Marketing, HR, Finance, and other departments to drive initiatives.
6. Set KPIs & Monitor Results: Define key success metrics, conduct performance reviews, and provide clear feedback.
7. Lead Projects: Oversee national projects such as refurbishments, tech rollouts, and new site openings.
Requirements:
8. 5+ years' experience in multi-site operations within retail, hospitality, leisure, or similar sectors.
9. Proven ability to lead managers, deliver financial results, and scale best practices across locations.
10. Strong command of P&L, KPI dashboards, budgeting, and commercial analysis.
11. Must hold a full Irish driving licence and be willing to travel nationwide as role requires.
What's in It for You:
12. Competitive salary and performance-based incentives
13. Opportunities for career progression in a rapidly expanding business
14. Learning budget and ongoing professional development
15. Supportive and forward-thinking leadership team
16. Dynamic work environment with a strong culture of collaboration and data-driven decision-making