Customer Service Team Lead Job Description
We are seeking an experienced Customer Service Team Leader to join our team, providing first-class service to new and existing clients.
Key Responsibilities:
* Lead and support the customer service team to deliver high-quality, consistent, and efficient service.
* Coordinate with logistics, purchasing, and quality teams to meet customer needs and ensure smooth order fulfillment.
* Train, mentor, and develop staff to build strong product, process, and customer knowledge.
* Motivate the team to achieve department and business goals while promoting a positive, learning-focused culture.
* Supervise daily operations, ensuring tasks are completed accurately and on time.
* Manage training plans and ensure team members follow current processes and are trained in any updates.
* Handle escalated customer and team issues, working with others to resolve them effectively.
* Support communication and reporting, holding regular team check-ins, managing SAP reporting, and collaborating with internal and external sales teams.
Requirements:
1. Experience leading a team in a busy, fast-paced customer service environment is preferred.
2. Strong leadership and people skills, with the ability to guide and support others effectively.
3. Excellent problem-solving abilities, with a proven history of finding effective solutions.
4. Clear and confident communication skills, both one-on-one and in group settings.
5. Well-organised, with the ability to manage time and priorities effectively.
6. Customer-focused mindset, always aiming to meet and exceed customer expectations.
7. High attention to detail, ensuring accuracy in all tasks and thorough, with a commitment to delivering quality work.
Benefits
This role offers a unique opportunity to develop your skills and experience in a dynamic and supportive team environment. If you are a motivated and enthusiastic individual looking for a challenging and rewarding career, please apply today!