We are currently partnering with a leading not-for-profit organisation based in Dublin City that is seeking to appoint a Head of Digital Transformation. This is an exciting opportunity for an ambitious and career-driven professional to play a pivotal role in shaping and delivering the organisation’s digital strategy.
The successful candidate will be responsible for translating strategic objectives into practical, resident-centred digital solutions that enhance tenant experience, improve operational efficiency, support data-driven decision‑making, and strengthen organisational resilience.
Acting as a key link between strategy, technology, people, and processes, the Head of Digital Transformation will ensure that digital initiatives deliver measurable value for tenants, colleagues, and stakeholders, while maintaining compliance with all relevant regulatory and governance requirements.
Key Responsibilities
Lead the design and delivery of digital transformation roadmap, aligned to organisational strategy and growth plans.
Champion a "digital by default" mindset across housing services, customer experience, finance, property services, and corporate functions.
Translate business challenges into scalable digital and process improvement initiatives that deliver tangible outcomes.
Drive digital initiatives that enhance tenant engagement, accessibility, and service quality, including self‑service and multi‑channel contact models.
Work closely with housing and customer teams to ensure technology solutions are inclusive, user centred, and aligned with the organisation's values.
Oversee the effective use of data platforms (including ActiveH MIS), Data Warehousing and B.I reporting to improve reporting, operational insight, and evidence based decision making.
Lead the responsible adoption of AI and automation across the organisation, ensuring alignment with governance, GDPR, and emerging regulatory frameworks.
Promote data literacy and A.I insight capability across leadership and operational teams.
Identify and redesign high volume or high friction processes using digital tools, automation, and workflow optimisation.
Ensure that new digital processes are embedded, adopted, and continuously improved across departments.
Establish and maintain robust digital governance frameworks covering data protection, information security, AI use, and technology risk.
Work collaboratively with IT, Legal, and Governance functions to ensure compliance with regulatory and sector requirements.
Lead and mentor digital, transformation, and change resources (direct or matrix managed).
Build organisational capability through training, engagement, and clear communication of digital change.
Act as a senior change leader, supporting colleagues through transformation and cultural change.
Engage effectively with internal stakeholders, executive leadership and external partners.
Represent the organisation in sector forums and partnerships relating to digital innovation and transformation.
Qualifications
Degree in I.T Discipline
Proven experience leading digital transformation or large scale change programmes in a complex organisation.
Strong understanding of digital service design, process transformation, and data driven decision making.
Demonstrated ability to lead organisational change and influence at executive and Board level.
Experience working across multiple business functions and translating strategy into delivery.
Strong knowledge of data protection, governance, and risk management in digital initiatives.
Strong operational leadership and people management skills.
Strategic and outcome focused
Collaborative and people centred
Strong communicator and influencer
Osborne are proud to be an Equal Opportunity Employer.
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