**Booking Management and Sales Specialist Role**
Job Description:
We are seeking a highly organized and customer-focused individual to join our bookings office team. As a Booking Management and Sales Specialist, you will play a crucial role in ensuring seamless customer experiences throughout the booking process.
This part-time role involves managing bookings via phone, email, and online systems, handling inquiries, processing payments, and providing excellent customer service. You will be responsible for promoting our activities and packages, converting inquiries into bookings, and enhancing the overall customer experience through effective communication and cross-selling skills.
The ideal candidate will possess strong administrative and sales skills, with excellent communication and teamwork abilities. A high degree of accuracy, attention to detail, and ability to multitask are essential for this role. Proficiency in Microsoft Office suite and email communication is also required.
This is an exciting opportunity to work in a busy and dynamic environment, contributing to the success of our business. If you are a motivated and customer-driven individual, we encourage you to apply for this role.
Key Responsibilities:
* Manage bookings and inquiries efficiently
* Process payments and handle financial transactions
* Provide exceptional customer service and resolve issues promptly
* Promote and sell activities and packages effectively
* Enhance customer experience through effective communication and cross-selling skills
Required Skills and Qualifications:
* Customer Service: Excellent customer service skills for a customer-facing role
* Communication: Fluent English with excellent written and verbal communication skills
* Reliability: Punctual and reliable
* Telephone Manner: Excellent telephone etiquette
* Attention to Detail: High degree of accuracy and attention to detail
* Teamwork: Strong team working skills
* Technical Proficiency: Proficiency in Microsoft Office suite and email communication
Work Arrangements:
* Part-time role (20-28 hours per week in low season)
* Flexible scheduling to accommodate weekend availability during Summer Season