At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.Job DescriptionRole OverviewElavon Business Performance team is looking for a DCC Trainer who will be a customer facing role managing DCC success initiatives directly into Tier 1 & 2 customers, high focus on training delivery virtually and in person. Primary focus on key Hospitality customersResponsible for ensuring assigned customers are supported with Elavon reporting and business analysis to enable product success for our customers and Elavon. Partner with an assigned industry vertical to take tactical/project actions that will drive DCC successIn partnership with internal stakeholders, ensuring that assigned customers technical environment enables product success. Where change is necessary, supporting relationship managers and customer support colleagues.Responsibility for delivering against a number of internal reporting and KPI requirements that inform internal leaders and colleagues of customer engagement and outcomes of our customer success initiativesRole ResponsibilitiesContacting Elavon customers (primarily hotels, restaurants, venues, events etc.) to offer Dynamic Currency Conversion (DCC) training and secure DCC training appointments.Review an assigned customer list of Tier 1 & 2 Customers and match with Elavon Customer/Solution success initiatives and plan activities as appropriate directly with our customers and aligned within DCC trainers team.Maximising the number of customer visits and training appointments per week. Ensure that all planned activities align with the overall Customer Account Plan owned by an Elavon Relationship ManagerReview tasks and delivering quantitative results from training and achieving targets. Use Elavon reporting tools and business analysis to inform and drive our customers. From an internal perspective, to review results, issues and direct our overall activity within customer accountsWeekly and monthly account management of trained customers.Building internal and external partnerships that will support the growth of Elavon business in the specific verticals. Including sharing Market trends and feedback into the business.Interface with other internal departments (e.g. SCS Partner Management, deployment, Operations) as required to ensure that customer's solutions are enabled correctlyContinuous engagement/update of internal tools, for example Salesforce, HR Time Management, Learning CentreSupport routine change management projectsReporting to the Currency ManagerDesired Skills And ExperienceCustomer service experience and true passion for people and customers.An open, honest, and empathetic manner when dealing with peopleTrain the Trainer certification or equivalent training course or training experienceDelivered results: Track record of delivering quantitative results and hitting targets in a sales, business development or training environmentProven ability to manage sales/training pipeline: phone calls for training appointments, scheduling of appointments, deliver on commitments made to customers and diary managementExperience/knowledge of working in/with the hospitality and/or retail sectors a bonusAbility to work independently as well as collaboratively as a strong team player across all levels of the businessA blend of persistence, commitment, passion, and optimismExcellent English oral, written, and interpersonal communication skills required, with a strong aptitude for communicating complex business and technical concepts using visualization and modeling aidsStrong presentation skills with the ability to effectively tailor messaging based on the audience and subject matterData analysis experience, proficiency in MS Excel. Experience using Salesforce a bonusBachelor's degree or equivalent work experienceLocation expectationsThis role is designated as home-based remote.AccessibilityWe are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.Total RewardsU.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.We offer a market-competitive compensation package that includes:Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.Employee recognition programs that celebrate achievements and milestones for all.We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.Closing DatePosting may be closed earlier due to high volume of applicants.We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.