Job Title: Talent Development Professional
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Description:
We are seeking a Talent Development Professional to lead our training and talent initiatives across multiple locations. This is a hands-on role where you'll shape onboarding, elevate customer experience, and build a culture of continuous learning.
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About the Role:
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* Lead annual training needs analysis and deliver a strategic L&D plan
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* Design and deliver onboarding, customer experience, and compliance training
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* Collaborate on SOPs and ensure consistent service standards across all sites
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You'll Be Responsible For:
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* Creating interactive content using video, animation, and live demos
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* Tracking training impact via dashboards, feedback, and performance metrics
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* Developing internal and external development programs, including apprenticeships
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* Championing a culture of learning and excellence
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What We're Looking For:
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* 2-3 years' experience in training delivery (digital, virtual, in-person)
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* Hospitality or retail operations background
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* Strong communication and stakeholder engagement skills
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* Experience with LMS, authoring tools, and Microsoft Office
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Benefits:
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* Pension
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* Life Assurance
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