Leadership Opportunity
We are seeking a seasoned leader to drive exceptional performance through exemplary customer service.
Our Culture
* Our organisational structure empowers you to take initiative, share your ideas, and collaborate directly with senior leadership, enabling rapid career growth and the opportunity to shape your own path.
Key Responsibilities
* Lead, motivate, and develop customer experience teams.
* Embed an ethos of service excellence within the team and promote education on omni channels offerings.
* Optimise branch commercial performance through business development, lead generation, and financial planning.
* Manage risk and controls agenda to ensure regulatory compliance.
* Ensure the team understands their impact on compliance and embed a right first time approach.
* Foster a customer-centric culture by delivering exceptional service and building relationships.
* Implement strategies to enhance branch operations and efficiency.
Requirements
* Proven experience in customer-facing roles within Retail Finance with sales and relationship management achievements.
* A commitment to teamwork and community engagement.
* Excellent customer service, communication, and presentation skills.
* Full QFA with compliant CPD hours.
* Proficient in Microsoft Office.
* Full Driving Licence.