Investigation Role Overview
Amazon is seeking an Investigation Specialist to evaluate transactions and safeguard the global customer base, profitability, and brand while maintaining a high bar of customer experience.
The team's schedule is organized in shifts and weekends to accommodate Amazon's opening hours 7 days a week. Flexibility is required as shifts cannot be confirmed prior to joining Amazon due to training periods.
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Job Responsibilities
* Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, customers, or merchants.
* Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
* Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
* Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
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Required Skills and Qualifications
* Proficiency in both English and Korean with an ability to compose grammatically correct, concise and accurate written responses.
* Experience working with Microsoft Office including Outlook, Word, and Excel.
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Benefits
Amazon offers an inclusive culture empowering employees to deliver the best results for customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit Amazon's website for more information.