Role: Customer Service Administrator
Location: Dublin 20
Salary: €32k
Key Responsibilities:
* Respond to customer enquiries via phone, email, or chat in a timely and professional manner.
* Process customer orders and returns in the system accurately.
* Maintain and update customer records in CRM and other databases.
* Support the team with general administrative duties
* Assist with complaint handling and follow-up to ensure customer satisfaction.
* Coordinate with internal teams (e.g., logistics, sales, finance) to resolve customer issues.
* Escalate complex issues to relevant departments as required.
Required Skills & Qualifications:
* Previous experience in a customer service or administrative role (2 years preferred).
* Strong written and verbal communication skills.
* Excellent organizational and time management abilities.
* Proficient in MS Office (Word, Excel, Outlook) and CRM systems.
* Attention to detail and a high level of accuracy.
* Ability to multitask and work under pressure.
* Positive attitude and team-oriented mindset.
OB22
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