Location:
On site / Dublin, Ireland
Job Type:
Permanent / Full-time
Sector and subsector:
Business Support | Administration
Salary:
Negotiable salary
Job Title: Service Manager – Women's Health Centre
Location: Women's Health Centre, 2-5 Warrington Place, Dublin 2
Department: Administration
Reports to: General Manager WHC
Job Type: Permanent
Hours: 37 hours per week (Full-Time)
Role Purpose
The Service Manager supports the General Manager in the operational, financial, and performance management of the Women's Health Centre.
The role is responsible for assisting the General Manager in co-ordinating operational delivery, ensuring that activity, access, and revenue targets are achieved.
The role operates at a service-wide level, with responsibility for performance oversight, operational implementation, and coordination across clinical, administrative, and diagnostic functions.
Skills / Experience
Experience in operational or service management within a healthcare setting
Demonstrated ability to manage performance, data, and service delivery
Strong organisational and coordination capability across multidisciplinary teams
Financial awareness, including activity revenue linkage
Experience in private healthcare or mixed funding models
Exposure to billing, invoicing or financial processes in healthcare
Experience supporting service development or expansion
Key Responsibilities
Service Performance & Delivery
Under the direction of the General Manager:
Monitor and drive service performance across activity, utilisation, access, and revenue
Produce and own regular performance reporting (e.g. activity, utilisation, access), ensuring data integrity and visibility to the General Manager
Identify operational bottlenecks and implement corrective actions
Optimise patient pathways to ensure coordinated, efficient care delivery
Operational Planning & Capacity Management
Develop and maintain weekly and monthly operational plans (clinic templates, capacity allocation)
Maintain oversight of consultant availability, diagnostics, and administrative capacity to ensure alignment with demand
Work with the General Manager on operational implementation of new services, clinics, and pathways
With the Administrative Team Lead, ensure administrative processes are aligned to service requirements and scaled appropriately
Coordinate cross-functional activity across consultants, diagnostics, administration, and hospital services to ensure aligned capacity and seamless patient pathways
Ensure alignment between clinical activity, coding, billing, and income through structured reconciliation and month-end processes
Oversee invoicing processes (consultant billing, self-pay, insurer flows, NTPF) at a control level, ensuring accuracy and resolving discrepancies between activity and billed income
Support development of business cases, pricing structures, and service expansion proposals
Ensure service compliance with GDPR, organisational policies, and clinical governance requirements
Support development and monitoring of SOPs across the service
Escalate and manage operational risks at service level
Lead operational delivery of service improvement and change initiatives
Support change management programmes across the Women's Health Centre
Use data to inform service redesign and operational decision-making
Communication
Communicate appropriately with colleagues and other members of the health care teams to ensure a quality service is provided to all while constantly striving for excellence in patient/customer care.
Communicate in a manner that avoids antagonism, reduces conflict and prevents undue anxiety.
Recognise limitations and seek assistance where necessary.
Attend and contribute to appropriate meetings.
Accept constructive advice when appropriate.
Report all incidents immediately, which may adversely affect a patient, colleague or the Blackrock Health Women's Health Clinic or Blackrock Clinic.
Maintain up-to-date knowledge of administrative tools and technologies relevant to the role.
Benefits
Pension
Sports and Social club
Employee Assistance Programme
Equal Employment Opportunity
Job descriptions are a reflection of the present service requirements and may be subject to review and amendments to meet the changing needs of the service.
Please note that we reserve the right to close this vacancy early if sufficient applications are received.
Blackrock Clinic is an Equal Opportunities employer, and we are committed to creating an environment that promotes equality and dignity at work.
Blackrock Clinic is committed to providing reasonable accommodation when needed.
Please advise if you have particular requirements, so that we can look into arranging reasonable adjustments to the recruitment process.
You can contact us at ******
It is essential that you have valid work permission for the Republic of Ireland to take up employment for this position, or in the case of critical skills, you must be eligible for a work permit.
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