Overview
Provide top-quality service to end-users both remotely and onsite via help desk system and in person.
Contract
6 Months Initially (Probation)
Responsibilities
Provide top-quality service to end-users both remotely and onsite via help desk system and in person
Assist with common applications, operating systems, and basic network issues
Perform Active Directory user and group administration
Offer guidance and support for common software applications, including Microsoft Office and email clients
Efficiently stage and prepare hardware for new starters, ensuring a smooth onboarding process with a strong emphasis on delivering exceptional customer service
Install and configure computer hardware and peripherals, operating systems and applications
Troubleshoot and if required, referral of hardware faults to third parties
System Administration amend privileges / security permissions on server shares, setup of new shared folders on existing shares
Deal with how to and information requests including data security and ICT policies
Liaison with local and national ICT teams, e.g. Server and Network management to find root cause for recurring issues
Experience
3-5 years in an IT support role
Any experience of working in cleanroom manufacturing environment a plus
Technical Skills
Proficiency with Windows operating systems
Familiarity with common software applications (e.g., Microsoft Office, email clients)
Basic understanding of networking principles
Knowledge of Active Directory
Experience with IT ticketing systems
Soft Skills
Excellent communication and interpersonal skills
Strong problem-solving and analytical abilities
Ability to work independently and as part of a team
Customer-focused attitude with a commitment to providing high-quality service
Eagerness to learn and grow within the role
Skills
Service desk IT Support Active Directory Troubleshooting Onboarding
Benefits
Pension
Annual Leave
Bike to Work
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